WorkingWithCaseManagersGuide-3.2025 - Flipbook - Page 2
Working with Case Managers
Part 1: Purpose, Background, and Terms
Part 1: Purpose, Background, and Terms
What is the purpose of this guide?
Living with a disability can mean having health care and support needs. You
might have to interact with a lot of doctors, nurses, and other support
people. You might be assigned a case management professional to help
you plan for and access the support you need.
This guide is for people with disabilities and their caregivers who interact
with case management professionals. It was created to help them:
• Better understand what they can expect of a case management
professional, and
• Give feedback on their case management professional’s performance.
The guide has four parts:
1. Purpose, Background and Terms:
•
Who are case management professionals?
•
With whom do case managers work?
2. Key Skills of Case Managers:
•
What can I expect of my case manager?
3. Case Manager Feedback Surveys:
•
How do I know my case manager is doing a good job?
•
Which survey do I fill out?
•
Why should I fill out the survey?
•
What happens after I fill out the survey?
4. Share Your Feedback:
•
What should I do with my completed survey?
•
What feedback should I share with my case manager?
•
How do I share feedback with my case manager?
•
How can I best share feedback?
Understanding what to expect of a case management professional is important. It
can help you make the most of the case management services you receive and
better plan for your care.
February 2025 > Mathematica® Inc.
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