WorkingWithCaseManagersGuide-3.2025 - Flipbook - Page 13
Working with Case Managers
Part 3: Participant Feedback Survey
Yes!
Most of
the time
Statement
6
My case manager
listens to me. They
encourage me to
say what I think,
feel, and need.
7
My case manager
makes sure I
understand what we
talk about. They ask
me questions to
make sure they
understand me, too.
8
My case manager
explains what they
can and cannot do
to help me.
9
My case manager
responds quickly
(within 2 days)
when I contact
them. They respond
really quickly if
there is an
emergency.
10
My case manager is
someone I can
count on. They do
what they say they
will do.
February 2025 > Mathematica® Inc.
Yes,
some of
the time
No,
not really
I don’t
know
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