WorkingWithCaseManagersGuide-3.2025 - Flipbook - Page 9
Working with Case Managers
Part 2: Key Skills of Case Managers
Professionalism:
11. Address questions and issues as they arise. Case managers
answer questions and find a way to solve problems.
12. Complete administrative tasks. Case managers complete
paperwork correctly and on time.
Support and service facilitation:
13. Assess participant’s support and service needs. Case managers
are good at finding out what participants need to improve their
quality of life and to become more independent.
14. Educate participant and caregiver about support and service
options. Case managers know about supports and services in the
community and educate participants and caregivers about their
options. They help participants and caregivers anticipate potential
response times, outcomes, and next steps when they interact with
providers or support services.
15. Help provide access to supports and services. Case managers
help participants apply for programs and services. They advocate on
their behalf, if needed, during application.
16. Monitor supports and services. Case managers make sure
participants receive safe, high-quality supports and services.
Support team coordination:
17. Develop relationships with the support team. Case managers
get to know the health care and social services professionals (the
support team) who work together to provide services to participants.
18. Coordinate the support team’s roles and responsibilities. Case
managers make sure members of the support team each do their
part and work together to support participants’ goals.
19. Help ease transitions. When participants’ needs change, case
managers work with the support team to switch participants to
supports and services that meet their new needs.
February 2025 > Mathematica® Inc.
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