Working With Case Managers Guide - Flipbook - Page 7
Part 3: Rate your experience
How do I know if my case manager is doing a
good job?
One way to decide is to compare your experience to the
Case Management Competency List.
To make this easier, we created Case Management
Rating Tools.
These tools ask simple questions about your experience.
The tools help you:
•
•
•
Think about what is going well
Think about what could be better
Decide what feedback you want to share
Florida’s Quality Case Management Toolkit > Working with Case Managers: A Guide for People with I/DD and their Caregivers
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