Working With Case Managers Guide - Flipbook - Page 6
Part 2: What case managers do
What is this guide for?
Good case management is not just about paperwork.
It is about how a case manager treats you and supports
your goals.
We created the Case Management Competency List.
This list shows what good case management should look
and feel like.
The list includes:
• 5 key skill areas
• 19 competencies that describe what good support
looks like
These competencies show how case managers should:
• Treat you with respect
• Listen and speak clearly
• Help you get the services you need
You can use this list to learn what to expect from your
case manager.
• The Case Management Competency List is online at
https://www.fddc.org/wpcontent/uploads/2026/04/Case-ManagementCompetency-List.pdf.
Florida’s Quality Case Management Toolkit > Working with Case Managers: A Guide for People with I/DD and their Caregivers
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