Working With Case Managers Guide - Flipbook - Page 2
Contents
1. About this guide
• What is this guide for?
• Who are case managers?
• Who do case managers work with?
2. What case managers do
• What does good case management look like?
3. Rate your experience
• How do I know if my case manager is doing a good job?
• Why should I use a rating tool?
• Which rating tool should I use?
4. Share your feedback
• What should I do after I complete a rating tool?
• What feedback should I share?
• How can I share feedback in a helpful way?
• How can I have a good conversation with my case
manager?
• What if my problem is not solved?
Florida’s Quality Case Management Toolkit > Working with Case Managers: A Guide for People with I/DD and their Caregivers
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