WorkingWithCaseManagersGuide-3.2025 - Flipbook - Page 19
Working with Case Managers
Part 3: Caregiver Feedback Survey
Yes!
Most of
the time
Yes,
some of
No,
the time not really
I don’t
know
Statement
11 …answers questions and
works hard to solve problems.
12 …completes paperwork
correctly and on time.
Support and service facilitation: Case managers are knowledgeable about
community supports and disability services. They effectively assess needs,
educate participants and caregivers about options, help participants access and
maintain supports and services, and monitor service quality.
The case manager we work with…
13
…is good at identifying ways
to improve the participant’s
quality of life and
independence.
14 …knows about supports and
services in the community
and educates the participant
and me about our options.
They tell us when it might be
hard to access certain
supports or services.
15 …helps the participant apply
for programs and services.
They advocate on our behalf,
if needed, during the
application process.
16 …makes sure the participant
receives safe and high-quality
supports and services.
February 2025 > Mathematica® Inc.
19
