WorkingWithCaseManagersGuide-3.2025 - Flipbook - Page 18
Working with Case Managers
Part 3: Caregiver Feedback Survey
Yes!
Yes,
Most of
some of
No,
I don’t
the time the time not really
know
Statement
Effective communication: Case managers are good communicators. They
listen to the people they work with and ensure all parties understand one
another.
The case manager we work with…
5
…is easy to understand. I like
the way they talk to the
participant and me.
6
…listens to me and the
participant. They encourage
us to share our thoughts,
feelings, and needs.
7
…makes sure the participant
and I understand what was
discussed. They ask us
questions to make sure they
understand us too.
Professionalism: Case managers are reliable, responsive, persistent, and
organized. They manage their time well.
The case manager we work with…
8
9
10
…helps the participant and
me understand what to
expect from them. They
explain what they can and
cannot do to help.
…responds promptly to
requests from the participant
and me. They prioritize and
respond immediately to
emergencies.
…does what they say they will
do.
February 2025 > Mathematica® Inc.
18
