Residential Tool - Flipbook - Page 14
Finding the right residential service provider
Communication between you, your family, and
the provider
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Statement
16
Service provider communicates in ways that my family
and I prefer.
What languages do staff speak?
What types of communication methods are available (such as
a house phone or house computer)?
Do staff understand how I communicate?
Can I communicate with staff in languages other than
English?
Is internet service available to me? When? What does it cost?
Can I have my own phone?
Is my family notified if there is an incident in the residence
that affects me?
Service provider updates families on program activities,
my wellness, and other important topics.
How often does the provider give updates to my family? What
kinds of updates? Meetings, calls?
Is my family made aware of all staffing and housemate
changes?
Do staff consider suggestions and input from me and my
family?
I can communicate with family as much as I want.
How often can I talk with my family?
How often can I visit with my family?
Service provider coordinates and communicates with my
support team (if desired).
Does the service provider coordinate with other care teams
(such as specialists, doctors, or nurses) on my behalf? If yes,
which teams? What level of communication do they offer?
If my family and I do not want the service provider to
communicate with other care teams, is this an option?
Service provider clearly explains financial expectations
to me and my family.
How are the residential services paid for?
What cost sharing (if any) is expected of me?
Do costs change if my income changes?
Am I given an allowance or control over my money?
How might the provider teach me about financial
independence?
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Mathematica® Inc.
Notes
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